Dr. Brims Health

Dr. Brims Health

Making Healthcare Affordable

Refund & Cancellation Policy

Last updated: 5 June 2026

This policy explains how cancellations and refunds work on Dr. Brims Health. You can cancel eligible bookings from My Bookings or by contacting support.

1. How to Cancel

2. Cancellation Windows

  • OPD / Teleconsultation: cancel up to the appointment time; full refund if not yet consulted.
  • Lab Tests: cancel before sample collection / lab visit for a full refund. Home-collection charges (if a collection has already started) may be deducted.
  • Surgery / IPD: advance/deposit bookings can be cancelled before admission; the team contacts you within 24 hours. Non-refundable charges already incurred by the hospital may be deducted.
  • A booking already marked completed cannot be cancelled.

3. Refund Method & Timeline

  • Wallet payments: refunded to your Brims Wallet instantly on cancellation.
  • Online (PhonePe/UPI) payments: refunded to the original payment source within 5–7 business days (timeline depends on your bank).
  • Counter payments: handled at the hospital/lab counter as per the Provider’s process.
  • You will receive a notification/email once a refund is processed.

4. Family Card (Membership)

The Family Card (₹249/year) is a membership that unlocks discounted member pricing. As a digital membership benefit, it is non-refundable once activated, except where required by law. If activation fails but you were charged, the amount is refunded to the original source within 5–7 business days.

5. Wallet Top-ups

Money added to the Brims Wallet can be used for any booking on the Platform. Wallet balance is generally non-withdrawable to bank; refunds from cancellations are credited back to the wallet for future use.

6. Failed / Duplicate Payments

If money is debited but the booking is not confirmed, or you are charged twice, the extra amount is auto-reversed. If you do not see it within 7 business days, contact us with your transaction ID.

7. Provider No-show / Service Issues

If a Provider is unable to deliver a confirmed service, you are eligible for a full refund. Please report such cases via Support so we can resolve them quickly.

8. Contact

For any refund or cancellation help: care@drbrims.com or the Support page.
Dr. Brims Health, SH-73, Rambagh, Taraiya, Chapra, Bihar — 841424.